Terms and Conditions of Sale

Presentation

These Terms and Conditions of Sale (T&Cs) govern the contractual relationship between:

Alice Gruby (SIRET 984 198 945 00029) and Blandine Glénat (SIRET 933 260 408 00010), self-employed entrepreneurs operating under the trade name COMBOTCHA, hereinafter referred to as “the Service Provider”,

and any individual or legal entity, hereinafter referred to as “the Client”, in the context of graphic design, illustration, brand identity, stationery, web development, mobile web development, and digital support services (marketing audit, SEO boost).

Any order implies the Client’s full, complete, and unconditional acceptance of these T&Cs. In the event of any contradiction between these T&Cs and the Client’s conditions, these T&Cs shall prevail unless otherwise agreed in writing.

Scope of Application

These T&Cs apply to all services offered by the Service Provider, for both professional clients (B2B) and private individuals (B2C), located in France, the European Union, or internationally (including Switzerland and other non-EU countries).

Quotes and Orders

All services are subject to a written quotation, valid for 30 days from the date of issue. Prices are expressed in euros (€) or Swiss francs (CHF), depending on the quotation. As the Service Provider benefits from the VAT exemption scheme (article 293B of the French General Tax Code), prices are indicated excluding taxes.

The contract is considered concluded upon written validation of the quotation (email or signature) and/or the start of the service execution. Validation of the quotation implies unconditional acceptance of these T&Cs.

Payment Terms

Unless otherwise stated in the quotation, the payment terms are as follows:

  • 30% deposit upon validation/signature of the quotation (non-refundable)
  • Remaining 70% balance upon final delivery of the project
  • Payment by bank transfer
  • Invoices payable upon receipt and no later than within 30 net days

Payment in installments may be accepted up to a maximum of 3 monthly payments over 3 months, subject to prior written agreement.

Invoicing

An invoice is issued for each payment made. In the event of late payment:

  • Late payment interest at an annual rate of 15% will automatically apply from the day following the due date
  • A fixed compensation fee of €150 (or CHF/other currency equivalent) will be charged for collection costs
  • The Service Provider reserves the right to immediately suspend any ongoing services without notice or liability
  • In the event of prolonged delay: suspension of unfinished deliverables, refusal of any new order, and initiation of debt collection proceedings at the Client’s expense

Service Execution

The Service Provider works closely with the Client. As such, the Client agrees to provide all elements necessary for the completion of the project within the agreed timeframe (texts, images, approvals, access credentials, etc.).

Delivery deadlines are indicative only. Any delay attributable to the Client (lack of approval, feedback, or content delivery) may result in an extension of deadlines without engaging the Service Provider’s liability.

Revisions and Modifications

Unless otherwise stated in the quotation:

After Presentation of Mockups

  • Two (2) rounds of revisions are included
  • Any additional revision will be billed at €50 (or CHF/other currency equivalent)

After Project Delivery (Before Deployment)

  • Two (2) rounds of revisions are included
  • Any additional revision will be billed at €50 (or CHF/other currency equivalent)

Hourly-Based Services

For services billed hourly, any modification is considered a new request and billed at the applicable hourly rate.

Delivery and Launch

The project will go live after final validation by the Client and full payment of the outstanding balance.

The domain name and hosting are the responsibility of the Client. The Service Provider may assist the Client in managing them without being their owner or legally responsible for them.

Intellectual Property

All creations (code, website, application, graphic deliverables, stationery, communication materials, etc.) remain the exclusive property of the Service Provider until full payment of all amounts due.

After full payment, usage rights are transferred to the Client for use consistent with the purpose of the project. The Service Provider reserves the right to showcase the work in its portfolio and communication materials unless the Client objects in writing.

Maintenance and Warranty

Maintenance is not included in the services unless otherwise specified in the quotation. Maintenance packages may be offered separately.

Any issue reported within 30 days after delivery will be corrected free of charge, excluding changes or developments outside the original project scope.

Cancellation and Termination

In the event of project cancellation by the Client:

  • The 30% deposit remains payable to the Service Provider after 15 days following the quotation signature
  • Services already completed remain payable
  • In the event of project interruption, invoicing proportional to the progress made may apply

The Service Provider reserves the right to terminate the contract in the event of non-payment, serious breach by the Client, or abusive behavior.

Client Obligations

The Client agrees to provide complete and accurate information within the required deadlines. The Service Provider cannot be held responsible for errors or delays resulting from incomplete or late information provided by the Client.

Confidentiality

Both parties agree to keep confidential all information exchanged within the framework of the service for the entire duration of the contract and after its termination.

Liability

The Service Provider is bound by an obligation of means, not of results. The Service Provider cannot be held liable for:

  • Improper use of deliverables by the Client or a third party
  • Modification of deliverables by the Client or a third party without the Service Provider’s consent
  • Indirect damages, loss of revenue, or loss of data
  • Malfunctions related to third-party services (hosting, plugins, APIs, etc.)
  • Force majeure events

In all cases, the Service Provider’s liability is limited to the total amount paid by the Client for the relevant service.

Applicable Law and Jurisdiction

These T&Cs are governed by French law, regardless of the Client’s country of residence.

Any dispute relating to their interpretation or execution shall be submitted to the competent courts within the jurisdiction of the Service Provider’s registered office in France, following an attempt at amicable resolution.

Last updated: 12/05/2026